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Digital Value Creation

Data hygiene audit & management

Duplicate customers, dead contacts, jobs with no source. We audit and score the data across every system you run, from your CRM and field-service platform to accounting, phones, and marketing, and clean what's broken. Then we set rules so you capture the data you'll need later, and put it to work in automations, AI, and the numbers you make decisions from.

What to expect
~22%of contact data goes stale every year, across industries. Untended CRMs rot.
What bad data breaks

Messy data breaks everything downstream of it

Every report, automation, invoice and campaign reads from the same customer records. When those records are wrong, everything built on them is wrong too. Toggle to see the difference.

Messy data

Duplicates, blank fields and dead contacts flow into everything. Reports don't match, automations fire twice or not at all, invoices go to the wrong customer, and marketing can't say which channel booked the job.

Clean data

One record per customer, with required fields and rules that keep it that way. Reports agree, automations run on time, invoices land right, and every job traces back to its source.

MESSY DATA
REPORTING
AUTOMATIONS
INVOICES
ATTRIBUTION
MARKETING
DUPLICATES, BLANKS,
DEAD CONTACTS
NUMBERS DON'T MATCH
MISFIRE OR STALL
WRONG CUSTOMER
SOURCE UNKNOWN
DEAD CONTACTS

You can't automate a mess

Dirty data isn't a cosmetic problem. It poisons everything downstream: reports you don't trust, marketing sent to dead addresses, automations that misfire, AI that hallucinates on bad records. Data hygiene comes first. It's the foundation the rest of digital value creation is built on.

Reports lie

Three versions of the same customer means revenue, job counts, and close rates are all wrong.

Marketing wastes

Spend goes to duplicates and dead numbers, and attribution breaks when jobs have no source.

Automation misfires

Every workflow built on bad records multiplies the errors: faster, at scale, automatically.
What you get

A scored audit, then a clean record

Data quality scorecard

Every core table graded: customers, jobs, invoices, leads. Duplicates, gaps, dead records, orphaned jobs, quantified.

Cleanup, executed

Dedupe, merge, archive, backfill. Done in your systems, with a full change log. Nothing deleted without a trail.

Governance rules

Required fields, naming standards, dedupe-on-entry, clear owners. The rules that stop the rot from coming back.

Maintenance cadence

Quarterly re-score against the same benchmarks, so quality is a number you watch, not a project you repeat.
How it works

Score. Clean. Protect. Maintain.

CALL
DISPATCH
ESTIMATE
3 HANDOFFS, 1 DEAD END
01 · ScoreRead-only audit of your CRM and job data. You get the scorecard whether or not we do the cleanup.
CUSTOMER
CUSTOMER
3 RECORDS
1 RECORD
02 · CleanMerge duplicates, archive the dead, backfill sources. Staged, logged, reversible.
CALL
DISPATCH
INVOICE
REPORT
OWNER
THE SYSTEM RUNS THE JOB
03 · ProtectValidation rules and permissions go live in the CRM so bad data can't get in the front door.
BOOKED JOBS
MO 1
MO 12
04 · MaintainQuarterly re-audit against the same scorecard. Data quality becomes a KPI, not a cleanup.
Free owner-dependence check

How much of the business still runs through you?

Tell us where your week goes. We'll score the dependence, show what a buyer would discount for, and name the first thing to take off your desk.How this check works →
One page back, in plain English. No pressure. * Required.
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1customer record per customer, one source of truth
100%of changes logged, nothing deleted without a trail
4×a year, your data re-scored against the same benchmarks
Our tech was a mess. Too many tools, nothing connected. Scale Lite cleaned it up, automated the chaos, and now everything just works.
Talia Henderson, Roofing
What is a data hygiene audit?

A data hygiene audit is a systematic review of the data your business runs on (customers, jobs, invoices, leads), scored for duplicates, missing fields, dead records, and inconsistencies. The output is a scorecard plus a prioritized cleanup plan.

Get a free consultation

Find time with our team to talk through where you want to take the business, and how we can help you get there. We'll point out what's worth fixing first, even if it isn't us who fixes it.

No spam, no pressure. We reply within one business day. * Required.
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